Frequently Asked Questions
Q1: Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What about the lead time?
Sample needs 3-5 days, mass production time needs 1-2 weeks for larger order quantities.
Q3: How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
Q4: Is it OK to print my logo on the LED light product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q5: Do you offer a guarantee for the products?
Yes, we offer 2-5 years warranty on our products depending on the specific model.
Q6: How do you deal with faulty products?
Our products are produced under strict quality control (defective rate < 0.2%). During the guarantee period, we will send new lights or repair defective batches based on the situation.