When can I receive a price quotation?
We typically provide a detailed quote within 24 hours after receiving your specific inquiry.
What is your policy regarding product samples?
Sample availability depends on the product value. For standard items, we may provide free samples with freight collect. High-value samples require an upfront cost which can be fully refunded after a formal bulk order is placed.
What are the standard payment terms?
Our standard terms are a 30% deposit via T/T to initiate production, with the remaining 70% balance due before shipment.
Do you offer custom design and packaging services?
Yes, we offer full OEM services. We can design and manufacture custom packaging and carton boxes based on your specific brand requirements.
What is the expected lead time for mass production?
In the off-peak season, production takes approximately 25-30 days after the deposit. During busy seasons, the lead time is roughly 40-45 days. We always strive for the fastest possible delivery.
Is there a Minimum Order Quantity (MOQ)?
The standard MOQ is 3,000 pieces. However, for quality evaluation, single-piece samples are also available.