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Frequently Asked Questions
Q1. When can I get the price?
We usually quote within 24 hours after we receive your inquiry.
Q2. Are your samples free or do they have a cost?
It depends on the products. For low-value products, we provide free samples with freight collect. For high-value items, sample costs apply but can be refunded after an order is placed.
Q3. What is your payment term?
We accept T/T with a 30% deposit and the remaining 70% balance before shipping.
Q4. Can you provide custom designs?
Yes, we can design packaging and carton boxes according to your specific requirements.
Q5. What is the lead time for mass production?
In off-peak seasons, it takes 25-30 days after the deposit. During busy seasons, it takes approximately 40-45 days. We aim to deliver as soon as possible.
Q6. Do you have an MOQ limit?
Our standard MOQ is 1000pcs, though 1pc is available for sample checking.